Terms & Conditions
REFUND POLICY
Agency will process the refund only after getting cancellation request/travel agent/ corporate company through email. Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
Agency will process refund within 72 hours only after receiving it from the concerned Airlines/hotel/transporter/other suppliers. Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 working days in case of net banking transactions All the Booking refunds(against cancellations) amount will be Update on Portal Wallet, Payment would not be transfer or refund on the card or Bank . Failure bookings or failure upload payment will be refunded in same mode of payment done by customer/agency within 7-10 working days.
Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt Agency shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent The customers or clients or agents shall not hold the Agency liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent. On the basis of assurity given by airlines/hotels/suppliers, Agency may sometimes refund amount to the customer but Agency reserves the right to recover the refunded amount on event of Airlines/hotels getting shutted down/non-operational/bankrupt.
PRIVACY POLICY
About this policy
Unigo Travel is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
You use our website (https://www.unigotravel.com).
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Unigo Travel is a bespoke travel & events curator located in India
Office No 11,Vijaydeep Building ,Parasnis Road, Kopri Thane East 400603 MH
How do we collect information from you?
We collect information from you:- When you visit our website, Inquire.
What type of information is collected from you?
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by Unigo Travel. This information can include: device type (e.g. mobile, computer, laptop, tablet) cookies,operating system,IP address,browser type,browser information (e.g., type, language, and history),domain names,access times,settings,referring website addresses,other data about your device to provide the services as otherwise described in this policy.
Location information if you use our website, we may receive your generic location (such as city or neighbourhood).
This information may include:
personal details,employment details,education,salary history,other relevant details, We will use this information to assess your application. We may also keep it in our records for future reference
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers, third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email ..
You have a right to request a copy of the personal information that Unigo Travel holds about you and have any inaccuracies corrected. Any such requests should be made to this email address.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
Changes to this statement
Unigo Travel will occasionally update this Privacy Policy to reflect company and customer feedback. Unigo Travel encourages you to periodically review this statement to be informed of how Unigo Travel is protecting your information. This policy was last updated in (Jan, 2024)