DO DHAM YATRA BY HELICOPTER

• Helicopter shuttle tickets for your Kedarnath visit.
• VIP darshan at every Dham.
• Special attention to senior citizens.
• Round trip flying charges from Dehradun.
• All applicable taxes, royalties, and levies included.

• Airfare, train fare, or insurance unless specifically mentioned.
• Personal expenses such as laundry, tips, telephone calls, mini bar and room service.
• Anything not mentioned under inclusions.

• 50% deposit at the time of booking; balance due 30 days before departure. Full payment required 15 days before departure to board the helicopter.

• Up to 30 days before the flying date: 40% cancellation charge. 0 to 30 days before flying date: No refund. If the Yatra is cancelled from Dehradun itself due to any force majeure reasons, 10% of the total amount will be deducted as service and flight preparation charges.

• Flying Schedule:
• NSOP (Non-Scheduled Operations): Flight timings will be communicated the night before, based on operational plans. Delays or Cancellations: Delays may occur due to bad weather, technical issues, or emergency scenarios. In case of a major issue, the trip may be cancelled.
• Helipad Waiting Times:
• Expect up to 2 hours waiting time at helipads due to factors like bad weather, NOTAM, or other operational challenges.
• Documents Required:
• Aadhar Card (for Indian nationals) or Passport (for foreign nationals) is mandatory for all passengers.
• Helipad & Base Camps:
• For larger groups, passengers may land at different base camps (Phata, Guptkashi, Sersi) depending on the helicopter's capacity and timing.Donations & Additional Costs:
• Donations, tips, porter charges, palki/pony charges are not included and must be borne by passengers.
• National/State Emergency:
• In case passengers test COVID positive before the travel, or the Yatra gets called-off by the government, or any National or State emergency is imposed, there will be no refunds applicable. However, passengers will be provided a Credit Voucher by Ekatra Aviation against the advance paid. It can be utilized against any of our helicopter tours or charter services by the passengers or any of their friends/relatives.
• Emergency Evacuation Policy:
• In case of an emergency, the decision to initiate an evacuation whether by road or any other means will rest solely with the company, based on safety assessments and operational considerations. If the evacuation is approved and arranged by the company, all associated transportation costs will be borne by the company. Refund or credit note (if any) shall be issued as per actual utilization and operator policy. However, if a guest chooses to travel independently, make alternate arrangements, or disregard company guidance and the evacuation has not been authorized by the company then the full cost of such travel will be the guest’s responsibility. No refunds or reimbursements will be provided in such instances. Guests are respectfully advised to follow on-ground instructions at all times to ensure their safety and a smooth travel experience.Credit Note / Voucher:
• In the event a credit note or voucher is issued, it will hold a fixed monetary value as communicated to the client at the time of issuance. When the client chooses to redeem the credit note/voucher for future travel, if there is any increase in the tour/package price, the client will be required to pay the difference between the credit note value and the current applicable price. The credit note/voucher is transferable and may be used by any immediate family member, relative, or friend of the original client, provided prior written intimation is given to the company.
• Special Poojas:
• No special poojas are included in the package. Additional poojas can be arranged at extra cost if requested in advance.
• VIP Darshan:
• VIP Darshan provides priority entry inside the temple but does not guarantee exclusive access. All darshans are as per the government SOPs.
• Mobile Network:
• Available at all locations: Airtel, JIO, BSNL (Yamunotri, Harsil, Kedarnath, Badrinath).

Flexible Flying Time:Flying time is subject to permissions and weather conditions. Changes may occur due to weather or technical reasons.Body Weight Limitation:Each helicopter can accommodate up to 6 passengers with a total weight limitation of 445 kg for all 6 passengers. Ekatra Aviation reserves the right to de-board passengers if the actual body weight deviates from what was provided at the time of booking. No refunds will be provided for any passenger who is de-boarded due to incorrect body weight. Passengers are requested to provide exact body weight measured on an electronic scale. Passengers with a body weight of above 75 kg will be charged INR 2,000 per kg excess. This amount will be collected in Dehradun before the flight. If the given body weight is incorrect, passengers will be charged INR 2,500 per kg on the final check by the pilot, or they will be de-boarded without any refund. A penalty of INR 1,20,000 + GST before departure shall be imposed in case weight of the passengers crosses the 450 kg mark, and flying will only take place subject to Pilot & AME's call.Luggage Weight:One small soft bag (max. 3 kg) per passenger is allowed. Hard-case luggage or large bags are not allowed.Flying Schedule:Dham sequence may vary due to weather, technical issues, or government permissions. The departure time and sequence are subject to change. New Dodham passengers scheduled for departure from Dehradun on any respective travel date shall be our top priority over the backlog passengers of the previous date.Bad Weather Conditions:Flying in the hills is subject to bad weather conditions, Force Majeure factors, such as: Delayed Air Traffic Clearances/Permissions; VVIP Movements; Valley Flying by Indian Air Force (NOTAM); Technical Snags in Aircraft; Illness of Flying Crew; and Late Reporting of Passengers at helipads. Passengers should be prepared to face eventualities and inconveniences in such scenarios. It is strongly advised to keep one additional day beyond the same day itinerary to avoid inconvenience in case of delays due to bad weather or Force Majeure events. Itinerary amendments may occur due to backlogs, bad weather, or natural circumstances, where we may cover one dham in one day. In most cases, if there is a backlog due to bad weather, the trip may be cancelled. The tour may be treated as cancelled in case no flying is done from Dehradun and we may not shift the same to the next day in case of a backlog. If weather is bad and due to frequent delay if the flight is not operating Dodham same day will be treated as cancelled. Dodham Sameday will be cancelled with 10% flight preparation charges in case of bad weather and force majeure.Passenger Grouping:A single vehicle will be provided for a group of 6 passengers throughout the tour. Passengers may be shifted between helicopters for safe weight distribution.Infants:Infants under 2 years travel free with valid ID/Birth Certificate.Kedarnath Shuttle:Kedarnath Shuttle (Basecamp to Kedarnath) is under the control of IRCTC and there are possibilities of delays. We can't prioritize charter passengers. In case we are not able to cover the Kedarnath on the day of arrival at basecamp, we will fly on the next day and after having darshans, fly to Badrinath on the same day. There is also a possibility of passengers being split into different shuttle flights due to IRCTC’s management and scheduling of the Kedarnath helicopter services.Rescheduling of Booking:20% charge applies for rescheduling 30 days before the tour. Less than 30 days’ notice will result in a fresh booking with applicable cancellation charges.EKATRA AVIATIONDO DHAM YATRA • PILGRIM INFORMATION GUIDE | 5Force Majeure & Bad Weather Refunds:There shall be no refund or compensation in case of any government-imposed restrictions, natural calamities, pandemics (including Covid-19), war, or any national emergency, either before or during the Yatra. Tour Cost: If 1 Dham is completed and 1 Dham is left out, INR 12,500 approx. per person will be refunded as a credit note. This cost is exclusive of other expenses like extra night halt, extra transfers, or any extra services utilized beyond the package inclusions. Additional Services: The cost of additional services provided at any Dham will be deducted from the refundable Tour Cost. Refund for Unutilized Services: No refund will be provided for any unutilized services because these services are booked in advance before the commencement of the season. Any changes in the govt policies and SOP's will be adhered to. Any increase in government levies or taxes, after the confirmation of booking, will be extra chargeable to the passengers. Payment against the same will have to be done before the commencement of tour. While the tour is ongoing, if any group demands to cancel their tour mid-way, the arrangement of transportation will be done by Ekatra Aviation, however, cost for the same will be borne by the passengers on direct payment basis. Ekatra Aviation is the service provider for Chardham Helicopter tours only. Hence, Ekatra Aviation is not responsible or liable for any refund if your further plan is disturbed due to bad weather (Example - Hotel Bookings after returning back to Dehradun from the trip, Flights, Bus or Train tickets). In the event of an unforeseen emergency such as medical concerns, sudden weather changes, or official instructions if a guest is called back from any Dham (for example, from Kedarnath basecamp) by helicopter or any other means before completing the darshan, the visit to that Dham will be considered as completed.No Flying:If there is no flying due to bad weather or force majeure, we will provide a proportional refund (excluding taxes, royalty fees and 10% flight preparation charges). Refunds will be processed after 30 working days once the season completes. If we attempt to fly but fail to land at the destination due to weather or any external factor, 20% of the total booking amount will be deducted as flight preparation and operational cost.Regulatory Permissions:Please note that flights are strictly subject to weather conditions and clearances from all relevant authorities, including DGCA, ATC, and local administration. There may be situations where other operators’ helicopters are flying, but our company prioritizes safety above all and will proceed only after receiving all necessary approvals and being fully confident in operational safety. In such cases, we may delay or cancel the tour entirely, if conditions are not deemed safe or permissions are not granted in full. Passenger safety is our top priority, and we do not take unnecessary risks under any circumstances. In case DGCA, State Government, or any regulatory authority mandates a reduction in the passenger capacity of the helicopter (for example, reducing from 6 pax to 4 pax) at any time before departure, then the cost difference for the reduced seats will be distributed equally among the remaining passengers, and the extra cost must be paid before boarding.EKATRA AVIATION